Ordering

We do not have a minimum order, however shipping charges will be added to all orders. Shipping is determined by the weight of your order when it is ordered determined by Canada Post.

Orders can be placed by phone toll free at 866-613-0808 or 24 hours by fax at 705-429-3839 or our shopping cart. Orders are usually shipped within 72 hours.  During the busy season we may experience some shipping delays, but we will inform you when you place your order.

Rush orders should be placed by telephone or on our shopping cart and confirmed by telephone. Occasionally web servers go down or we experience connection problems so if you have an order that must be shipped, please call us and we'll make every effort to get your order shipped as quickly as possible.

We are a small business and due to a limited stroage space we hold a limited amount of stock on hand.  Occasionally a product will be out of stock due to circumstances beyond our control. We will try to inform you of any out of stock items when placing your order, but we do not make any guarantees on product availability. Out of stock items are made as soon as possible.

Pricing & Discounts

All of our prices are listed on our website. Our discounts are per product based on volumes purchased. We would be happy to special prices on larger orders so please call us at 866-613-0808.

Payment

Credit Cards - We accept Visa, Mastercard, American Express and Discover. We also accept online banking debit cards for your convenience. Your order will not be shipped if your credit or banking card declines, so please make sure to check your available balance before placing your order.

Paypal - We subscribe to the Paypal service and we will send you a money request for the total of your order, plus shipping when you place your order. Once the Paypal payment is received your order is shipped.

Terms - we do not have credit terms under any circumstance.

Shipping

Orders will be shipped by Canada Post ground only at this time. Multiple box shipments will sometimes arrive a day or two apart, please allow ample time for your shipment to arrive before calling us for a tracer.

Returns

Damaged Goods:  Each shipment is packed carefully.  In the rare event that your order does not endure the extreme shipping, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim.  Please retain all boxes and packing material at least 15 days for inspection by the carrier.

We are so confident that you will like our products as much as we do that we will accept returns within 30 days of your original purchase without a restocking fee. Items must be returned in original condition for resale. In-store credit will be issued (not cash or credit card refunds) for all returns unless you were shipped something in our error.

Warranties

 We cannot warranty anything we sell that can be subject to user error.

If you have any questions, please feel free to call us at 866-613-0808 or email us at info@katieskandles.net